Frequently Asked Questions
Everything you need to know about your Vitality Extracts experience.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, certain accessories and intimate apparel are final sale.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, Vitality Extracts is committed to ethical fashion. We work closely with our suppliers to ensure all fabrics and materials meet high standards for sustainability and fair labor practices.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.